Job Title
Customer Service Executive
Job Description
• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
• Responsible for relationship building and resolving customer queries and issues in a professional manner (where applicable).
• Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
• Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
• Might be required to achieve individual sales goals.
Skills Required
• Ability to speak and understand English.
• Ability to write business letters and reports.
• Good conversational skills to hold the attention of the customer on the telephone.
• Ability to grasp a query quickly.
• Ability to understand and interpret numeric data.
• Minimum, basic computer knowledge.
• Ability to build rapport with people.
• Flexibility to work shifts 24/7.
Business Area/Department
Contact Centre
Academic Qualifications
University Graduate
Years of Experience
0 - 2 Years of Experience
Type of Experience
Customer Service
Type of Opening
Full Time
Location
Cairo, Egypt
• http://recruit.hsbcglobalresourcing.com/AppForm.aspx?jobid=601
• Title
Web Associate
Job Description
• Provide a range of services which support Group marketing teams and Website owners to effectively deliver their messages on-line. A the team member, will be responsible for the following (but not limited to):
• Produce Web pages and content fragments, as well as limited bespoke XHTML code, using a range of HSBC Group-owned Web content management systems and publish content online that fit project requirements and adhere to content and design guidelines as well as established industry standards and best practice.
• Work under the direction of a Web Administrator
Skills Required
• Proficient in all Microsoft Office applications
• Strong knowledge of HTML and XHTML.
• Experience with CSS and JavaScript is a plus.
• Experience with scanning, illustration, slide creation and image manipulation to support presentation design desirable but not required.
• Good interpersonal skills.
• Strong command of both written and spoken English.
Business Area/Department
Global Publishing Services
Years of Experience
0 - 1 year Experience
Type of Experience
Should have a Bachelor degree of Computer Science/Information Technology/Computer engineering or any relevant
Work Timings/Shift Type
Flexibility to work shifts 24/7.
Type of Opening
Full Time
Location
Cairo, Egypt http://recruit.hsbcglobalresourcing.com/AppForm.aspx?jobid=599
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